JWW team at the 2024 away and integration training

Training and team-building trips are an excellent opportunity to develop professionally while strengthening team relationships. Such an event was our recent trip to the picturesque Hotel Dębowy in Bielawa, Lower Silesia. The primary goal was to enhance customer service skills — a key aspect of the daily work at JWW Accounting Office.

Day One – Theory and Practice in Customer Service

From the very beginning, the training was perfectly organized. We divided into three groups, which allowed for a more intimate atmosphere and an individual approach to each participant. Each group worked with an experienced trainer who started with theoretical aspects of customer service. Topics covered included:

• Building relationships with clients,
• The art of active listening,
• Handling difficult situations.

However, theory was just the prelude to what came next. During practical exercises, we had the chance to engage in various customer service scenarios. Realistic simulations allowed us to practice effective communication, responding to client needs, and creating positive customer experiences.

The day ended with a festive dinner, during which we didn’t lack activities—this time, Kasia and Martyna prepared a fun quiz for everyone.

Day Two – Relaxation and Integration

The second day of the trip was equally exciting but a bit more relaxing. For those interested, the day started with yoga practice amidst nature—an ideal way to unwind and recharge with positive energy. Meanwhile, the second group embarked on a trip to a nearby apiary, where we learned the secrets of beekeeping and tasted local honey products.

These additional attractions not only brought an element of fun and relaxation but also allowed us to get to know one another better in a less formal setting.

Outcomes and Reflections

The trip to Hotel Dębowy was a unique experience for us. Along with gaining new skills in customer service, we had the opportunity to bond as a team and spend time in a beautiful setting.

Already, we can see how we approach daily client interactions with greater confidence and engagement. The trip also highlighted the importance of investing in personal and professional growth in an atmosphere that fosters collaboration and mutual support.

We eagerly look forward to future initiatives like this, which help us grow as a team and continuously improve the quality of our services.

Is it worth organizing such trips? Absolutely! Because the success of a company starts with its people.

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